FAQs2021-10-25T18:29:14+00:00

Frequently Asked Questions

I need help

What do I get for my money?2021-09-17T15:46:21+00:00

Steps Together works hard to ensure you get the right treatment package for your needs, ensuring that your money is well spent on your future. We offer a range of programmes and services that help you do this in ALL our services

  • Our Re-set programmes offer you a range of clinical treatments and detoxification plans to help you STOP using drugs or alcohol without the unpleasant side-effects. We offer a range of residential or community clinical treatments and detox programmes, delivered by an expert clinical team that will help you achieve this safely.
  • Reframing your life is really important. This is the opportunity to stop and place a new framework around your lifestyle. Our expert therapists will help you do exactly this, ensuring that you can find new ways of securing a more stable and healthy lifestyle, free from your addiction.
  • Your Resettlement is key to the ongoing process of recovery. Our range of additional services* are designed to ensure you remain strong in your recovery and include counselling and therapy for you and your family. We offer a range of online, face to face and longer term residential packages of support for you.

Our programs have been carefully created to ensure that you receive the best care at all times. The programs involve both individual and group therapy sessions coupled with presentations, meetings, wellbeing, holistic therapies and aftercare. We will support and guide you by providing the right tools to connect you to the resources you will need for your ongoing recovery. No two days will be the same in treatment as we have many different therapy sessions on offer to all our clients. Our therapeutic day will begin at 9am and run through the day to 7pm, Monday to Sunday. We offer a range of therapies that can be found on our drug and alcohol pages.

How much does treatment cost?2021-09-17T15:46:21+00:00

Our treatment package costs are designed around your budget and your very own unique recovery goals.

Our professional team will ensure that your chosen programme is going to provide you with the best possible clinical care, alongside a therapy programme that will really help you change your life for many years to come. This can include community treatment packages, alongside our high quality residential treatment programmes.

We understand that everyone works hard for their money, and that investment in the right treatment programme for you, can be a difficult choice.

Our expert team are here to stand by your side and support you to make the right choices and find the right package for your needs. Ensuring we can treat you safely, and help you reset your life for the future.

“You are unique, and we want to help you stay that way and achieve your dreams!”

Can I bring my car to treatment?2021-09-17T15:46:21+00:00

Once you have taken the first step to get help with your addiction the next step is deciding which facility is best for you. Each facility has its own unique environment and offers different surroundings, activities and therapies for each centre. Once this has been chosen the next step is getting you into rehab. We do not allow clients to drive a car the facility but normally, a family member or friend would bring a client into treatment. If this isn’t possible, a taxi service or driver can be arranged for you wherever possible.

What support do you offer after treatment?2021-09-17T15:46:21+00:00

At Steps Together we know that aftercare services are an integral part of the recovery process to ensure a long- term sustainable recovery. This is why we offer numerous Aftercare Support Packages, which will give you the support meetings and network to help you maintain your sobriety.

Support packages we offer:

1-1 Counselling

Family Intervention

5, 4,3,2,1 Support Package

FREE Family Workshop

What are the age ranges of people who come into rehab?2021-09-17T15:46:21+00:00

It’s important for people to understand there is not just one face of addiction. The disease of addiction affects people of all ages, gender, races and social classes. There are stigmas associated with people suffering with addiction and going to rehab, which could hinder people from getting the right help.

How do I pay for treatment?2021-09-17T15:57:13+00:00

There are a number of ways you can pay for your treatment, you can either pay via BACs, cash or debit/credit card. All major credit cards are accepted. For program prices please get in touch.

A deposit is required before entering treatment and the full balance will be made upon arrival.

Will I be able to leave the facility unattended?2021-09-17T15:46:21+00:00

We are a residential rehab which means in terms of environment, residential is a more comfortable, home-like setting. When leaving the facility you will be accompanied by at least one member of staff or senior peer when off site.

If I forget to pack certain items will I be able to order these upon arrival?2021-09-17T15:46:21+00:00

It can be daunting coming into rehab and things can easily be missed when packing your suitcase, many clients come in a time of crisis and are in need of help. To help with this in selected rehabs we facilitate a shop run once a week. Clients are also able to order items online for delivery, the order will be checked with a member of staff upon arrival.

Please click here for a suggested list of items you may want to pack, as well as a list of things that will not be permitted.

Is the facility staffed 24 hours a day?2021-09-17T15:46:21+00:00

The premises are staffed 24 hours a day and all of our facilities operate CCTV throughout.

Will I receive a refund if I decide to leave treatment early?2021-09-17T15:46:21+00:00

In the event of you leaving before the end of your agreed discharge date or, if you’re discharged at the discretion of the company due to a break of treatment contract terms, the purchaser will not be eligible for any refund on the balance of bed nights not completed.

Will I have to share a bedroom/ bathroom?2021-09-17T15:46:21+00:00

At Steps Together, we understand that the cost of treatment could be a barrier for many families, therefore at some our facilities we have designed to offer places at a reduced priced in a shared bedroom. These have been designed to enable a more affordable treatment price and work hard to ensure that we match the right people to the right shared bedroom/bathroom. We also have other facilities which are designed to provide you with the sanctuary and privacy you require during your stay with us and are all single occupancy (no sharing)

Can my family/friends visit?2021-11-26T12:33:46+00:00

Visits are permitted for any stays longer than 28 nights. Routine drug and alcohol tests are conducted upon return.

*Days vary for each facility

I have food allergies / religious dietary requirements, can they be catered for?2021-09-17T15:46:21+00:00

If you let the admissions team know what you require before your arrival we can cater for all food allergies and dietary requirement needs. The use of protein shakes, weight gain supplements or vitamin supplements are not routinely permitted without prior authorisation from the clinical team.

Can I bring my phone or laptop?2021-09-17T15:46:21+00:00

You are more than welcome to bring your devices. There will be certain times throughout the day you will be able to use your device but will be restricted from using them whilst groups and activities are being held. Game consoles are not allowed.

How long does a detox take?2021-09-17T15:46:21+00:00

The process of a detox varies and could take anywhere from a few days to several months. How long a detox takes depends on what the substance is, if multiple substances were used, how often the substance has been taken, how much was taken, medical history and also age. Detox varies from person to person and will be assessed by a clinical practitioner before arrival.

My friend or family needs help

Can my family member bring their car to treatment?2021-09-17T15:52:29+00:00

Once your loved one has taken the first step to get help with their addiction the next step is deciding which facility is best for them. Each facility has its own unique environment and offers different surroundings, activities and therapies for each centre. Once this has been chosen, the next step is getting them into rehab. We do not allow clients to drive a car the facility but normally, a family member or friend would bring a client into treatment. If this isn’t possible, a taxi service or driver can be arranged for them wherever possible.

What support do you offer to my family member after treatment?2021-09-17T15:53:20+00:00

At Steps Together we know that aftercare services are an integral part of the recovery process to ensure a long- term sustainable recovery. This is why we offer numerous Aftercare Support Packages, which will give your loved one and yourself the support meetings and network to help you maintain your sobriety.

Support packages we offer:

1-1 Counselling
Family Intervention
5, 4,3,2,1 Support Package
FREE Family Workshop

What are the age ranges of people who come into rehab?2021-09-17T15:53:41+00:00

It’s important for people to understand there is not just one face of addiction. The disease of addiction affects people of all ages, gender, races and social classes. There are stigmas associated with people suffering with addiction and going to rehab, which could hinder people from getting the right help, they could be too embarrassed, ashamed or feel guilty.

How does my family member pay for treatment?2021-09-17T15:55:12+00:00

There are a number of ways your loved one can pay for your treatment, you can either pay via BACs, cash or debit/credit card. All major credit cards are accepted. For full program prices please get in touch.

A deposit is required before entering treatment and the full balance will be made upon arrival.

Will my family member be able to leave the facility unattended?2021-09-17T15:59:53+00:00

We are a residential rehab which means in terms of environment, residential is a more comfortable, home-like setting. When leaving the facility your loved one will be accompanied by at least one member of staff or senior peer when off site.

If my family member forgets to pack certain items will they be able to order these upon arrival?2021-09-17T16:00:14+00:00

It can be daunting coming into rehab and things can easily be missed when packing their suitcase, many clients come in a time of crisis and are in need of help. To help with this in selected rehabs we facilitate a shop run once a week. Clients are also able to order items online for delivery, the order will be checked with a member of staff upon arrival.

Please click here for a suggested list of items they may want to pack, as well as a list of things that will not be permitted.

11.Is the facility staffed 24 hours a day?2021-09-17T16:00:35+00:00

The premises are staffed 24 hours a day and all of our facilities operate CCTV throughout.

Will my family member receive a refund if they decide to leave treatment early?2021-09-17T16:01:01+00:00

In the event of your family member leaving before the end of their agreed discharge date or, if they’re discharged at the discretion of the company due to a break of treatment contract terms, the purchaser will not be eligible for any refund on the balance of bed nights not completed.

Will my family member have to share a bedroom/ bathroom?2021-09-17T16:01:20+00:00

At Steps Together, we understand that the cost of treatment could be a barrier for many families, therefore at some our facilities we have designed to offer places at a reduced priced in a shared bedroom. These have been designed to enable a more affordable treatment price and work hard to ensure that we match the right people to the right shared bedroom/bathroom. We also have other facilities which are designed to provide your loved one with the sanctuary and privacy they require during their stay with us and are all single occupancy (no sharing).

Can I visit my loved one whilst in rehab?2021-09-17T16:01:39+00:00

Visitors are able to come to the facility once a week* and may even be considered to visit somewhere outside under special circumstances. During your initial treatment phase, within the first 7 days visits are not routinely permitted for clients. Routine drug and alcohol tests are conducted upon return.

*days vary for each facility

My family member has food allergies / religious dietary requirements, can they be catered for?2021-09-17T16:01:59+00:00

If they let the admissions team know what they require before their arrival we can cater for all food allergies and dietary requirement needs. The use of protein shakes, weight gain supplements or vitamin supplements are not routinely permitted without prior authorisation from the clinical team.

Can my family member bring their phone or laptop?2021-09-17T16:02:17+00:00

Clients are more than welcome to bring their devices. There will be certain times throughout the day they will be able to use their device but will be restricted from using them whilst groups and activities are being held. Game consoles are not allowed.

Will my family/friend receive 1-1 counselling?2021-09-17T16:02:47+00:00

Your loved one will receive a 1-1 counselling session with one of our qualified therapists who will carry this out once a week. This will be alongside many other therapies including, group therapy, holistic therapy, mindfulness, SMART, recovery planning and much more which you can a full list here

How long will a detox take?2021-09-17T16:03:13+00:00

The process of a detox varies and could take anywhere from a few days to several months. How long a detox takes depends on what the substance is, if multiple substances were used, how often the substance has been taken, how much was taken, medical history and also age. Detox varies from person to person and will be assessed by a clinical practitioner before arrival.

How long will they need to stay in rehab?2021-09-17T16:03:36+00:00

There is no straight forward answer to this, every form of addiction is unique. It’s important to recognise how your loved one will recover from addiction is different from anyone else’s treatment. Recovery is maintained through abstinence and learning to connect with yourself and others, recovery from addiction is not an event but an ongoing process.

When choosing a program they should be focusing on what is going to bring them the highest chance of long-term recovery. Maintaining recovery requires abstinence from addictive substances and/or process. This is achieved through the use of appropriate tools and support.

Please see below treatment programs we offer:

7 nights
14 nights
21 nights
28 nights
42 nights
56 nights
84 nights

Extended programs including aftercare, support packages and move on facilities.

What does the program involve for my loved one?2021-09-17T16:03:52+00:00

Our programs have been carefully created to ensure that your loved ones receive the best care at all times. The programs involve both individual and group therapy sessions coupled with presentations, meetings, wellbeing, holistic therapies and aftercare. We will support and guide them by providing the right tools to connect them to the resources they will need for ongoing recovery. No two days will be the same in treatment as we have many different therapy sessions on offer to all our clients. Our therapeutic day will begin at 9am and run through the day to 7pm, Monday to Sunday. We offer a range of therapies that can be found on our drug and alcohol page