Frequently Asked Questions

Once your loved one has taken the first step to get help with their addiction the next step is deciding which facility is best for them. Each facility has its own unique environment and offers different surroundings, activities and therapies for each centre. Once this has been chosen, the next step is getting them into rehab. We do not allow clients to drive a car the facility but normally, a family member or friend would bring a client into treatment. If this isn’t possible, a taxi service or driver can be arranged for them wherever possible.

At Steps Together we know that aftercare services are an integral part of the recovery process to ensure a long- term sustainable recovery. This is why we offer numerous Aftercare Support Packages, which will give your loved one and yourself the support meetings and network to help you maintain your sobriety.

Support packages we offer:

1-1 Counselling
Family Intervention
5, 4,3,2,1 Support Package
FREE Family Workshop

It’s important for people to understand there is not just one face of addiction. The disease of addiction affects people of all ages, gender, races and social classes. There are stigmas associated with people suffering with addiction and going to rehab, which could hinder people from getting the right help, they could be too embarrassed, ashamed or feel guilty.

There are a number of ways your loved one can pay for your treatment, you can either pay via BACs, cash or debit/credit card. All major credit cards are accepted. For full program prices please get in touch.

A deposit is required before entering treatment and the full balance will be made upon arrival.

We are a residential rehab which means in terms of environment, residential is a more comfortable, home-like setting. When leaving the facility your loved one will be accompanied by at least one member of staff or senior peer when off site.

It can be daunting coming into rehab and things can easily be missed when packing their suitcase, many clients come in a time of crisis and are in need of help. To help with this in selected rehabs we facilitate a shop run once a week. Clients are also able to order items online for delivery, the order will be checked with a member of staff upon arrival.

Please click here for a suggested list of items they may want to pack, as well as a list of things that will not be permitted.

The premises are staffed 24 hours a day and all of our facilities operate CCTV throughout.

In the event of your family member leaving before the end of their agreed discharge date or, if they’re discharged at the discretion of the company due to a break of treatment contract terms, the purchaser will not be eligible for any refund on the balance of bed nights not completed.

At Steps Together, we understand that the cost of treatment could be a barrier for many families, therefore at some our facilities we have designed to offer places at a reduced priced in a shared bedroom. These have been designed to enable a more affordable treatment price and work hard to ensure that we match the right people to the right shared bedroom/bathroom. We also have other facilities which are designed to provide your loved one with the sanctuary and privacy they require during their stay with us and are all single occupancy (no sharing).

Visits may be considered for any stays longer than 28 nights. Routine drug and alcohol tests are conducted upon return.

*Days vary for each facility

If they let the admissions team know what they require before their arrival we can cater for all food allergies and dietary requirement needs. The use of protein shakes, weight gain supplements or vitamin supplements are not routinely permitted without prior authorisation from the clinical team.

Clients are more than welcome to bring their devices. There will be certain times throughout the day they will be able to use their device but will be restricted from using them whilst groups and activities are being held. Game consoles are not allowed.

Your loved one will receive a 1-1 counselling session with one of our qualified therapists who will carry this out once a week. This will be alongside many other therapies including, group therapy, holistic therapy, mindfulness, SMART, recovery planning and much more which you can a full list here

The process of a detox varies and could take anywhere from a few days to several months. How long a detox takes depends on what the substance is, if multiple substances were used, how often the substance has been taken, how much was taken, medical history and also age. Detox varies from person to person and will be assessed by a clinical practitioner before arrival.

There is no straight forward answer to this, every form of addiction is unique. It’s important to recognise how your loved one will recover from addiction is different from anyone else’s treatment. Recovery is maintained through abstinence and learning to connect with yourself and others, recovery from addiction is not an event but an ongoing process.

When choosing a program they should be focusing on what is going to bring them the highest chance of long-term recovery. Maintaining recovery requires abstinence from addictive substances and/or process. This is achieved through the use of appropriate tools and support.

Please see below treatment programs we offer:

7 nights
14 nights
21 nights
28 nights
42 nights
56 nights
84 nights

Extended programs including aftercare, support packages and move on facilities.

Our programs have been carefully created to ensure that your loved ones receive the best care at all times. The programs involve both individual and group therapy sessions coupled with presentations, meetings, wellbeing, holistic therapies and aftercare. We will support and guide them by providing the right tools to connect them to the resources they will need for ongoing recovery. No two days will be the same in treatment as we have many different therapy sessions on offer to all our clients. Our therapeutic day will begin at 9am and run through the day to 7pm, Monday to Sunday. We offer a range of therapies that can be found on our drug and alcohol page