Steps Together at Bank House Nottinghamshire, are proud to being awarded a ‘good’ overall rating from the Care Quality Commission (CQC). A fantastic report and a testament to all of our team at Steps Together, which reinforces how compassionate and hardworking the team really are. Bank House was praised for it’s safe, effective, caring and well-led service, will all five key areas receiving ‘good’ rating across the board.

Darren Rolfe CEO &  Steve Jones Deputy CEO celebrated with Registered Manager Toni Gregory and her team at Bank House yesterday. The team enjoyed a 3 course meal at a nearby restaurant followed by a heartfelt speech from Darren himself, thanking all of the team for their hard work and support over the past few years.

Darren Rolfe CEO of Steps Together, giving a heartfelt speech thanking all the team at Bank House, Nottinghamshire for their hard work and dedication

Steps Together at Bank House, Nottinghamshire are proud to being awarded ‘Good’ overall rating from The Care Quality Commission (CQC)

The Steps Together family just keeps growing!

Darren Rolfe’s celebratory speech also included a warm welcome to our newest team members Frances, our new Head Housekeeper. And also former client Ben, who has has worked his way up from being a volunteer at Steps Together who has been offered a permanent position at George House, working closely with the therapy team .

Many congratulations were given to Kyle, our Assistant Nursing Practitioner at Bank House on the birth of his son Teddy, and also Ria our House Keeper who is also expecting a baby.

Welcome to the Steps Together Family!

Paul, therapist from George House Nottinghamshire welcoming Teddy to The Steps Together family

Overall summary from CQC

“Staff developed holistic, recovery-oriented care plans informed by a face to face comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.”

“The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation”

“Staff treated clients with compassion and kindness, and understood the individual needs of clients. They actively involved clients in decisions and care planning.”

“The service provided safe care. The clinical premises where clients were seen were safe and clean.”

“The service was easy to access. Staff planned and managed discharge well.”

To see the full inspection report for Steps Together at Bank House, Nottinghamshire please visit

If you’d like further information about our services at Steps Together, please click here or call 0330 175 7031 to speak to one of our friendly treatment advisors today.