Our Regulators
We embrace new regulation designed to safeguard our clients and the quality of our services
Steps Together enjoys strong & collaborative working relationships with its regulators, ensuring we embrace new regulation designed to safeguard our clients and the quality of our services.
- Remaining open, transparent and open to new methods of delivery that support the core regulation themes.
- Engaging regularly and maintaining open dialogue with our inspectorate to receive the best possible advice and guidance to shape our delivery.
- Notifying our regulators when we have concerns about our clients, or bad practice in our industry.
- Working hard to ensure that our services continue to deliver and demonstrate our responsiveness to our regulatory requirement.
Beyond CQC, we remain committed to our other regulatory bodies, which include the Food Standards Agency, Health & Safety Executive (HSE) and the Information Commissioners Office (ICO). Our commitment to these regulatory bodies ensure we:
- Adopt and implement recommended best practice – ensuring our services operate in line with our regulatory obligations.
- Work closely with our local authority Environmental Health and Food Standards Agency to ensure our catering practices and infection control levels remain exceptional, and provide the safest possible environment for our clients and staff
- Work side by side with the Health & Safety Executive to ensure our workplace and environment remain is robust and safe, and responsive to COVID-19 measures outlined by the UK Government.
- Monitor closely our obligations via our executive and management team structure, internal reporting and monitoring systems and by way of our quality framework for service delivery across all departments.
Quality Care Commission
Each of our facilities are regulated by CQC who make sure health and social care services provide people with safe, effective, compassionate, high-quality care, encouraging care services to improve.
