Our regulators

“Working together for a stronger future.”

Steps Together is committed to embracing new regulation to safeguard its clients, colleagues, and services. We’re aware of the constantly changing regulatory landscape and stay committed to staying ahead of the curve. Processes have been established to ensure that all new regulations are properly implemented and that its operations are compliant with any new regulations.

Steps Together enjoys strong & collaborative working relationships with its regulators, ensuring we embrace new regulation designed to safeguard our clients and the quality of our services.

Remaining open, transparent and open to new methods of delivery that support the core regulation themes
Engaging regularly and maintaining open dialogue with our inspectorate to receive the best possible advice and guidance to shape our delivery
Notifying our regulators when we have concerns about our clients, or bad practice in our industry
Working hard to ensure that our services continue to deliver and demonstrate our responsiveness to our regulatory requirement

Our delivery is informed and designed in line with the expert clinical guidance from the National Institute of Clinical Excellence (NICE), The British Medical Association (BMA) and the UK Governments Department of Health & Social Care (DHSC), ensuring that our treatment programmes are aligned to our core values.

Our delivery is underpinned by robust ethical codes set out by the British Association of Counselling and Psychotherapy (BACP) and the UK Council for Psychotherapy (UKCP), with programmes developed using evidenced based techniques and internationally recognised methods of psychological treatment. This ensures our therapy and psychological treatments are aligned to our core values.

Beyond CQC (Care Quality Commision) we remain committed to our other regulatory bodies, which include the Food Standards Agency, Health & Safety Executive (HSE) and the Information Commissioners Office (ICO).

Let us help find the right path for you...

Our commitment to these regulatory bodies ensure us:

Adopt and implement recommended best practice – ensuring our services operate in line with our regulatory obligations.
Work closely with our local authority Environmental Health and Food Standards Agency to ensure our catering practices and infection control levels remain exceptional, and provide the safest possible environment for our clients and staff
Work side by side with the Health & Safety Executive to ensure our workplace and environment remain is robust and safe, and responsive to COVID-19 measures outlined by the UK Government
Monitor closely our obligations via our executive and management team structure, internal reporting and monitoring systems and by way of our quality framework for service delivery across all departments

Our commitment to regulatory compliance begins with our employees. We ensure that all of our employees are properly trained and certified in the areas of safety and quality. We also provide ongoing training and education to our employees to ensure that they are up to date on the latest regulatory requirements.

We ensure that each facility within the Steps Together Group are compliant with all applicable laws and regulations. We regularly review our policies and procedures to make sure that they meet or exceed the standards of safety and quality. We also work closely with government regulators to ensure that our services are in compliance with current regulations.

In addition to our commitment to regulatory compliance, we also strive to provide our clients with the highest level of care and quality. We strive to provide our clients with a safe and secure environment in which to receive our services. We have a comprehensive system of checks and balances in place to ensure that our services are provided in accordance with the highest standards of safety and quality.